6 month contract Service Desk Agent position at Capitec Bank
Deadline: Ongoing / Not specified
Location: Western Cape, South Africa
Service Desk Agent position at Capitec Bank
Capitec Bank is recruiting and invites qualifying applicants to apply for the Agent: Service Desk Technology Services vacancy.
Purpose Statement
- To provide a support service to the Capitec Bank branch environment by ensuring technical queries are responded to and resolved within the contracted service level agreement.
Experience
Minimum:
- This role is suitable for first entry into employment.
- MS Office suite (Basic)
Ideal:
- Telephonic technical support experience, preferably in a Service Centre environment
Qualifications (Minimum)
- Grade 12 National Certificate / Vocational in Information Technology – Computer Science
Qualifications (Ideal or Preferred)
- A relevant tertiary qualification in Information Technology
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Knowledge
Minimum:
- Cooperation and relationship building with people
Ideal:
- Basic IT Hardware and Software Support
- Client Service principles
Skills
- Communications Skills
- Interpersonal & Relationship management Skills
- Attention to Detail
- Analytical Skills
Conditions of Employment
- Clear criminal and credit record
- Willing to work regular shifts or weekends or rotational standbys
Application
Capitec is committed to diversity, applications to this position will strictly be considered in support of their employment equity goals.
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