Bookings Administrator vacancy at VW Workshop

Bookings Administrator vacancy at VW Workshop

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Bookings Administrator vacancy at VW Workshop

Deadline: 21 November 2024

Location: Edenvale, South Africa

Bookings Administrator vacancy at VW Workshop

VW Workshop is recruiting and accepting applications for Bookings Administrator vacancy.

The Bookings Administrator is responsible for the way customers and visitors experience support. They are the first point of contact for customer support, customer enthusiasm and customer loyalty and represent the brand.

Specific Role Responsibilities:

Operational:

  • Responsible for scheduling service and repair workshop appointments (workshop planning, collect-and deliver service); accepting orders.
  • Talking to customers on the phone re scheduling of required services and or
  • Ensure maximum hours are loaded for the workshop per
  • Calculate technicians’ hours booked hours sold and report excessive lost hours to Technician and Manager by keeping record of workshop staff on leave, sick and on training.
  • Prepare job cards timeously and correctly and ensure customer data is updated and correct on operating
  • Use drive operating system to update customer details, check for campaigns.
  • Ensure that parts orders are captures on Resolve operating
  • Offer pre-diagnoses to customer, i.e., Rattles, intermittent faults, squeaks, gearbox and air-con repairs

Customer focus:

  • Receiving, greeting and assisting visitors/customers. Answering phone line
  • Identifying customer requests, in particular the extent of work required, scheduling, customer mobility, additional work with the aim of professionally scheduling appointments and creating the basis for optimum order
  • Inquiring about the reason for the customer’s visit with the aim of identifying the specific need and providing suitable assistance. Asking for the following information: personal data, availability, current vehicle, current concern, desired service or
  • Ensure customer service (newspapers, music, videos, coffee, etc.) in clean and neat service reception
  • Observing operations relevant to the customer with the aim of better handling customer requests without compromising reliability and
  • The booking clerk has the necessary role of conveying information that promotes communication and information between customers, the service area and the sales area. This requires accurately assimilating and imparting
  • Accepting customer complaints amicably and forwarding them to the appropriate

Qualifications and Experience

  • Grade 12 / Matric (essential)
  • Basic technical understanding (essential).
  • Additional language would be an advantage
  • 5 years’ experience as a booking clerk With the OEM brand

MORE OPPORTUNITIES:

Skills and Personal Attributes

  • OEM product knowledge.
  • Internal procedures and
  • Basic technical understanding &
  • Basic mathematical knowledge (numeracy).
  • Oral communication Skills
  • Administration skills
  • Written communication skills 
  • People / customer interaction skills Diplomacy / resilience / dealing with pressure. 
  • Problem resolution / decision-making.
  • Team working Skills
  • PC Skills
  • Customer focus

Application

To apply, visit VW Workshop recruitment portal.

If you have not received an invitation to attend an interview within 2 weeks of the application closing date, please consider your application unsuccessful.

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