Call Centre Agent Vacancies at CIPC (5 Years Contract)

Call Centre Agent Vacancies at CIPC (5 Years Contract)

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Call Centre Agent Vacancies at CIPC (5 Years Contract)

Deadline: 27 August 2024

Location: Pretoria, South Africa

Call Centre Agent Vacancies

The Companies and Intellectual Property Commission (CIPC) is recruiting and accepting applications for the Call Centre Agent Vacancies.

Purpose: To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

Key performance areas:

  • To receive and respond efficiently and effectively to inbound Customer calls;
  • To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                       
  • To determine and resolve Customer service requests and queries on preferably first call resolution;
  • To accurately capture all calls received as prescribed and provide Customer feedback
  • To contribute to improvement of organizational performance standards

MORE OPPORTUNITIES:

Required Minimum education/training

  • A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management

OR  

  • A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
  • A Call Centre certificate will be an added advantage

Required Minimum work experience:

  • 1-2 years’ Call Centre experience

Application

To apply, visit CIPC careers portal.

Correspondence will be limited to shortlisted candidates only. It will be expected of candidates to be available for selection interviews on a date, time and place as determined by CIPC.

If you do not hear from HR within two months of the closing date of this advertisement, please accept that your application was unsuccessful.

CIPC reserves the right not to fill an advertised position.

Kindly note that faxed, emailed, posted and or hand delivered applications will not be considered.

Should you experience any difficulty in applying please contact the CIPC Recruitment Office at 087 743 7074 / 7075 / 7076.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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