City of Johannesburg Transport Internships 2024 / 2025

City of Johannesburg Transport Internships 2024 / 2025

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City of Johannesburg Transport Internships 2024 / 2025

Deadline: 28 August 2024

Location: Johannesburg, Gauteng

City of Johannesburg Transport Internships

The City of Johannesburg (CoJ), Transport Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.

  • Department: Transport
  • Branch: Marketing and Communication
  • Designation: Internship: Customer Care Agent
  • Remuneration: R9 531,54 pm (Basic Salary, no benefits)

Minimum Requirements:

  • Grade 12 (NQF level 4) plus Diploma in Marketing / Business Management / Business Administration or NQF level 6 qualification.
  • Only City of Joburg residents will be considered.

Key Learning Areas:

  • Provide customers with accurate information about products and services offered by the company and maintain records of customer interactions.
  • Provide high quality and professional query resolution that ensures customers satisfaction;
  • Manage customer complaints in line with applicable standard operating procedures;
  • Build and improve relationships with customers to enhance loyalty, communication internal and external functioning of Rea Vaya, resulting in increase profitability;
  • Executing effecting stakeholders relations management in line with applicable policies and standard operating procedures;
  • Ensure timeous and accurate reporting of customer care related activities;

Leading Competencies:

  • Customer Services Orientation skills;
  • Listening skills;
  • Computer Literacy- Microsoft Office Applications- Word, Excel & PowerPoint.
  • Customer complaints and resolutions skills;
  • Good coordination and Organising skills;
  • Good communication skills (verbal, listening and written).

MORE OPPORTUNITIES:

Core Learning Competencies:

  • Knowledge of customer complaints and resolution methodologies, process, procedures and
    systems.
  • Knowledge of local government environment;
  • Records administration related knowledge;
  • Attention to detail;
  • Initiative and proactiveness.

Application

Please take note that only online applications will be considered.

To apply, visit City of Johannesburg recruitment portal.

ENQUIRIES ONLY:

  • Contact Person: Rutana De Klerk
  • Tel No: (011) 022 8656

DOWNLOAD TRANSPORT INTERNSHIP ADVERT HERE

Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.

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