Client Liaison Officer vacancy at G4S Cash Solutions

Client Liaison Officer vacancy at G4S Cash Solutions

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Client Liaison Officer vacancy at G4S Cash Solutions

Deadline: 29 December 2024

Location: Durban, South Africa

Client Liaison Officer vacancy at G4S Cash Solutions

G4S Cash Solutions is recruiting and accepting applications for Client Liaison Officer vacancy.

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Client Liaison Officer based at our operations in Durban.

Reporting to the Branch Manager, this role is responsible for dealing with branch in-house and external enquiries relating to missing payments, collections and cash processing.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Role Responsibility:

Handling queries from clients

    • Conduct drop safe investigations by analysing documents in relation to drop safe.
    • Load capitec information
    • Provide feedback of investigation to BSO

    Investigations

      • Investigate through all measure the clients queries on late EFT/Allocations
      • Investigate -Use Eviper, compass, float recons, access to banking, reconciliations
      • Provide opinions in investigations
      • Do reconciliations for clients
      • Investigate crew missing bags
      • Collect data and use it to handle client concerns

      Health and safety

        • Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.
        • Participate in safety forums created by company for example safety meetings and safety talks
        • Report all safety incidents to the relevant people
        • Discuss all safety incidents
        • Follow-up on any activities assigned through safety meeting/committee/representative/management
        • Attend safety education and refresher programmes
        • Comply with safety policies and procedures at workplace
        • Distribute safety information as and when required
        • Wear protective clothing all the time

        Minimum qualification 

        • Grade 12
        • CIT environment Exposure
        • Computer literacy

        Knowledge

        • Knowledge of G4S standard operating procedures
        • South African security legislation
        • G4S Operational Policy and procedures
        • G4S HR Policy and procedures
        • Health and Safety
        • Cit knowledge
        • Investigation
        • Project Management
        • Report writing

        MORE OPPORTUNITIES:

        Skills

        • Computer literate – ability to work on Excel, MS Outlook, Word, Power point, Internet
        • Communication (written and verbal)
        • Sharing and cooperating
        • Customer Thinking
        • People oriented
        • Team work
        • Positive interpersonal skills
        • Strong risk management and investigations skills
        • Customer Service and liaison
        • Assertive and self confidence
        • Listening skills
        • Counseling skills

        Attributes

        • Work under pressure
        • Dealing with changing circumstances
        • Attention to detail
        • Delivering great customer service
        • Inquisitive mind

        How to apply

        To apply, visit G4S Cash Solutions careers portal.

        We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

        Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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