Customer Liaison Officer vacancy at SBV
Deadline: Ongoing / Not specified
Location: Kempton Park, South Africa
Customer Liaison Officer vacancy at SBV
SBV invites suitable qualified candidates to apply for Customer Liaison Officer vacancy.
Minimum Requirements: Work Experience
- 3 Years’ experience in a similar role handling customer queries within the financial / business industry.
Minimum Requirements: Education
- 1 Year Certificate in Customer Services / Business Management.
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Behavioural Competencies Required
- Analytical and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action.
- Problem Solving: Ability to accurately define a problem, identify the root cause of the problem, generate workable solutions for the problem, and select and successfully implement the most appropriate solution to solve the problem
- Customer Service Orientation: To demonstrate a concern for performing work of a high standard, to align service/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands.
- Relationship- and Alliance Building Skills/ Social Intelligence: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship/alliance and cooperate with key stakeholders inside/ outside the organisation and maintain such a relationship over time towards the achievement of objectives. Navigating complex social and political situations effectively
- Verbal, Non- Verbal and Written Communication Skills: Ability to effectively interact with individual/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out/ receiving a clear message in the intended way.
- Conflict Management Skills: Ability to directly interact with affected parties applying interpersonal skills, in order to defuse anger, identify the root cause of the disagreement between two parties and to effectively resolve it in a constructive way to promote future cooperation.
How to apply
To apply, visit SBV careers portal.
Correspondence will only be conducted with the short- listed candidates.
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