Customer Services Administrator vacancy at Sappi

Customer Services Administrator vacancy at Sappi

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Customer Services Administrator vacancy at Sappi

Deadline: 27 March 2025

Location: Johannesburg, South Africa

Customer Services Administrator vacancy at Sappi

Sappi is accepting applications for Customer Services Administrator vacancy.

We’re on the lookout for an ambitious and energetic Customer Services Administrator to provide first line of contact for business customers for booking of orders, stock enquiries, issuing of delivery instructions and coordination of transporter arrivals.

As a Customer Services Administrator, you will be responsible for:

  • Ensure that bookings, confirmations, amendments and cancellations of sales orders are actioned on SAP.
  • Maintain the order book regarding finalising balances and changing orders to different machine and warehouse locations.
  • Liaising with the manufacturing planning department for allocations.
  • Maintaining customer profiles using the Salesforce system.
  • Coordinate the distribution and delivery of customer orders using the Track and Trace system.
  • Review customer credit limit availability before finalising distribution.
  • Regularly communicate with customers regarding order status reports /stock availability and effectively deal with customer complaints in a professional manner.
  • Provide customers with a Certificate of Compliance (COC), invoices and proof of deliveries (POD’s) as and when required.

MORE OPPORTUNITIES:

What are we looking for:

  • A Commerce Degree in the relevant field.
  • A minimum of 3 years experience in customer services in a business to business environment.
  • Good working knowledge of the SAP modules for order capturing, claims, transportation and planning.
  • Customer oriented candidate who is willing to work on site during business hours.

How to apply

To apply, visit Sappi careers portal.

Sappi is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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