Customer Services Clerk vacancies at Postbank

Customer Services Clerk vacancies at Postbank

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Customer Services Clerk vacancies at Postbank

Deadline: 01 November 2024

Location: All Provinces, South Africa

Customer Services Clerk vacancies at Postbank

Postbank is recruiting and accepting applications for Customer Services Clerk vacancies.

Purpose: Responsible for verification and issuing of bank cards to customers.

Responsibilities

  • Do pre-test on equipment allocated for functionality, ensure access to front end system, and report any issues to the Team Leader.
  • Collect and record all card stock received and ensure safekeeping of stock on hand.
  • Issue card to customer upon verification and capture information on the front-end system as per SOP.
  • Record each Card issued to beneficiaries or transferred to card issuers in the same centre.
  • Updating of statistics on number of cards issued and customers assisted.
  • Attending to queries related to the lost cards, pin resets and or damaged cards.
  • Balance and return all unused cards at the end of each day to the designated official for recording and safekeeping.
  • Report any system related issues to the Team Leader and/or contact centre to assist in resolution.
  • Send daily reports, statistics as per SOP to Team Leader on daily basis or as and when required.
  • Assist Team Leader to monitor queues at the collection site while ensuring that elderly, disabled and sick customers are assisted speedily.

MORE OPPORTUNITIES:

Minimum Qualifications and Experience Required

  • Grade 12 (NQF Level 4).
  • Post Matric qualification: Diploma/Degree (NQF 5, 6 or 7), with minimum of 120 credits.
  • NQF6 Qualification, National Diploma or degree will be an added advantage.
  • Experience as a Customer Services Consultant/Cashier or in any other Customer Service role will be an added advantage.
  • Ms Office: Ms Word, Ms Excel, PowerPoint, and Outlook

Skills & Attributes

  • Listening skills
  • Ability to communicate in the most commonly used local language of the area
  • Interpersonal skills
  • Time management
  • Stress management
  • Basic financial skills
  • Honesty & Integrity
  • Customer orientated
  • Must be able to work under pressure
  • Flexibility
  • High attention to detail
  • Accuracy and mental alertness
  • Ability to work independently and in a team
  • Clean criminal record.

How to apply

To apply, visit Postbank careers portal.

The South African Postbank SOC Limited envisages receiving large volumes of applications, thus candidates who fail to complete their applications in full will not be considered.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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