FNB recruitment 2024: Open Jobs/ Application

Deadline: 01 September 2024

Location: South Africa

FNB recruitment 2024

The First National Bank (FNB) is recruiting and accepting applications for the following positions:

Client Service Consultant (12 Months Fixed-Term Contract)

Role Description: To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Role Purpose:

Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House.

Are you someone who can:

Act as the first point of contact for clients seeking help with capturing and/or releasing Forex payments
Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
Provide troubleshooting and technical assistance to clients
Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Take the extra mile to engage clients

You will be an ideal candidate if you:

Have a minimum of Grade 12 or relevant tertiary qualification
Have 2 years’ experience in dealing with high level client queries in a Client Care/ Call Centre environment
Have Financial Services/Banking industry experience (preferred)

You will have access to:

Opportunities to network and collaborate
A challenging working environment
Opportunities to innovate

We can be a match if you are:

Able to work under pressure
A people’s person
Great communicator (written and verbal)
Attentive to detail
Client-centric

ATM Custodian Self Service

Role Description: To maximise the profitability of the ATM’s under their responsibility through ensuring that the availability of these machines meets the Bank’s performance expectations whilst adhering to the highest standards and functionality

Manage own development to increase own competencies
Reduce Rand value of ATM/ADT differences as being the total of absolute net shortages plus absolute net surplus as reflected on the General Ledger of the business unit under control.
Achieve Balanced Scorecard Profit results for the Self Device Devices as per the Business Scorecard Objectives.
Ensure cost controls within budgets requirements e.g. cell phones bills and tool of trade vehicle and effective control and management of overtime targets.
Achieve the delivery of exceptional customer by providing first line support and after hours support on a 7-day standby week according required Service Level Agreements
Self Service Devices availability measured by means of the ATM/ADT reports and benchmark % uptime agreed. (excluding uncontrollable downtime due to mechanical defects).
Provide feedback on the performance of vendor service SSD devices and sites e.g. SBV, BTYES, BMS, DIEBOLD and CLEANERS.
Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site inefficiencies are reported immediately and ensure that strict SSD cleanliness standards are adhered to and monthly look and feel checklist are completed.
Comply with governance in terms of legislative and audit requirements, policies, process and procedures required for the Self-Service Devices.

Minimum Qualification:

Grade 12.

Preferred Qualification:

National Certificate NQF 5 120 credits.

Experience:

The ability to self-manage and self-motivate is essential.
Ability to work with cash accurately.
Driver’s license (no endorsements).
Basic technical skills.
Minimum of 1-year experience with all aspects of ATM routine maintenance is essential.

Personal Assistant

Role Description: To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks

Build and maintain stakeholder relationships
Act responsibly with work related resources to contribute to cost containment
Effectively plan and schedule manager’s activities to continuously improve quality and service delivery within area
Continuously assess own performance, seek timely and clear feedback and request development where appropriate
Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
Deliver on contracted performance objectives according to set procedures and agreed service level agreements
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service

Business Banking Advisor

To manage and grow a portfolio of Small and Medium Enterprises with high profit generation

To conclude telephonic sales aligned to set targets via focused campaigns to further entrench and increase profitability of the existing Business Banking and Commercial Base
Identifying customer needs and providing information on a broad range of the business’s and groups products and services
Provide simple and complex sales support to clients relating to Transactional Banking, Product and Credit Sales through outbound technology platforms (telephony, sms, email, web, chat etc) campaigns to the Business Banking and Commercial Base
Maintain and develop new and existing relationships to customers through appropriate propositions and ethical sales methods, and relevant internal liaison, optimizing quality of service, business growth and customer satisfaction
Plan and priorities personal sales activities and customer/prospect contact towards achieving agreed business aims
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships
Consistent delivery of high quality sales with each customer interaction with full accountability on client experience
Update the existing databases with changes and the status of each customer/prospective customer
Arrange/facilitate for the finalization of documentation and information to customers and related parties to conclude on sales
Understand and own key performance indicators track and improve own performance with Personal Development Plans and achievement of Sales Targets
Management of personal time and productivity
Manage risk and ensure adherence to compliance process

MORE OPPORTUNITIES:

Qualification Requirements:

FAIS Compliant (RE5)
NQF5 (Financial)
2 year Customer Care/ Call Centre environment experience
Experience of dealing with high level customer queries in a Customer Care environment

Online Application

To apply for FNB Vacancies, follow these steps:

Creating an Account : To begin the application process, you must first create an account on the FNB Careers website.
Browsing Job Opportunities : After logging in to your account, you can search for available job opportunities based on your interests and qualifications.
Applying for a Job Position : Once you have identified a job opportunity that matches your interests and qualifications, click on the “Apply now” button to submit your application.
Following Up on Your Application : After submitting your application, you can track its progress through your FNB Careers account dashboard.

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