Full-time Personal Banker vacancies at Standard Bank

Full-time Personal Banker vacancies at Standard Bank

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Full-time Personal Banker vacancies at Standard Bank

Deadline: Ongoing / Not specified

Location: South Africa

Full-time Personal Banker vacancies at Standard Bank

Standard Bank us recruiting and accepting applications for Full-time Personal Banker vacancies.

Purpose: To operate as the first point of contact and provide an exceptional level of service to International Personal Banking (IPB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes.

Always operate with a mindset on client centricity and continuous improvement.

Type of Qualification: Secondary/High school/A levels/Matric

Experience Required

Client Coverage

  • Personal and Private Banking
  • 1-2 years
  • Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience

Outputs:

  • Act as the first point of client contact for any notice to close instructions, and interact with the BCU to resolve posting restriction issues.
  • Act as the point of referral for more complex BCU related queries, handing off the interactions relating to deceased clients and fraud.
  • Adopt a positive attitude to change and be part of the team’s engagement to ensure a positive adoption of change related project outputs.
  • Build relationships with IPB customers by understanding the customer and servicing the customer needs appropriately.
  • Engage proactively with other departments, keeping up to date with professional reading, completing internal training requirements, attending lunch and learn sessions and pro-actively understanding end to end processes.

MORE OPPORTUNITIES:

Behavioural Competencies:

  • Adopting Practical Approaches
  • Embracing Change
  • Examining Information
  • Following Procedures
  • Generating Ideas
  • Interacting with People
  • Producing Output
  • Seizing Opportunities
  • Team Working
  • Thinking Positively
  • Understanding People
  • Upholding Standards

Technical Competencies:

  • Active Listening
  • Contact Centre Customer Relationship Management
  • Difficult Calls Management
  • Query Resolution
  • Telephone Caller Handling
  • Verbal Communication

How to apply

To apply, visit Standard Bank careers portal.

Note: Incomplete applications will not be considered.

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