Intake and Registry Internship Programme at COJ

Intake and Registry Internship Programme at COJ

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Intake and Registry Internship Programme at COJ

Deadline: 20 December 2024

Location: Johannesburg, South Africa

Intake and Registry Internship Programme at COJ

COJ is currently accepting applications for Intake and Registry Internship Programme.

The City of Johannesburg (CoJ), Office of the Ombudsman Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.

  • Department: Office of the Ombudsman
  • Branch: Intake and Registry
  • Designation: Internship: Intake and Registry
  • Remuneration: Qualification completed with min 360 credits: R9 960,45 pm, Enrolled as a student: R3 500,00 pm.

Minimum Requirements:

  • Grade 12/Matric plus Diploma / NQF level 6 in Business / Public or Municipal Administration.
  • Only City of Joburg residents will be considered.

MORE OPPORTUNITIES:

Key Learning Areas:

  • End to end intake process.
  • Interrogate complains adequately, expertly, and empathetically using all necessary resources available to resolve complaints at first contact.
  • Log all complaints queries onto the Case Management system according to Office of the Ombudsman set standards;
  • Take ownership of all complaints logged and manage the residents and / or customer’s expectations, according to the Office of the Ombudsman set standards;
  • Present all new complaints with clear recommendation to the assessment committee in the weekly assessment meeting.

Leading Competencies:

  • Computer literacy;
  • Excellent communication (both written and verbal) skills;
  • Good planning and Organising skills;

Core Competencies:

  • Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
  • Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism.

How to apply

To apply, visit COJ recruitment portal.

Please take note that only online applications will be considered.

DOWNLOAD INTERNSHIP ADVERT HERE

Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.

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