Junior Bank Teller vacancy at ABSA Bank

Junior Bank Teller vacancy at ABSA Bank

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Junior Bank Teller vacancy at ABSA Bank

Deadline: Ongoing / Not specified

Location: Randburg, Gauteng

Junior Bank Teller vacancy overview

ABSA Bank South Africa is accepting applications for the Junior Bank Teller position.

Summary: To process bank teller transactions accurately and timeously through the execution of predefined objectives, ensuring that customers are assisted promptly and in a friendly manner.. Selecting this role has a compensation & benefit impact in Kenya, TZ (NBC), Mozambique.

Description

Execute cash & related transactions:

  • Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.
  • Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers.
  • Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls.
  • Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud.

Customer Service:

  • Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions.
  • Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager.
  • Provide Regular feedback to customers on the progress of their enquiries.
  • Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers.
  • Report customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers.
  • Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer.

Identifying sales leads:

  • Identify and action sales leads (teller prompts) and cross selling opportunities.
  • Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information.
  • Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales.
  • Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs.
  • Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted.

Compliance and Risk Management:

  • Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures.
  • Conduct cash counts and visual checks as assigned by the line manager from time to time.
  • Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes.
  • Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure.

MORE OPPORTUNITIES:

Education

Further Education and Training Certificate (FETC):

  • Business, Commerce and Management Studies (Required)

How to apply

To apply, visit ABSA recruitment portal.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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