Nedbank recruitment 2024: Open Jobs/ Application
Deadline: 19 September 2024
Location: Johannesburg, South Africa
Nedbank recruitment
Nedbank is recruiting and accepting applications for the following positions:
Service Consultant
Purpose: To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications – NQF Level
- Diploma
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services – NQF5)
Minimum Experience Level
- 1 – 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Web Designer
Purpose: The Web Designer would be responsible for planning, creating the design and layout and building internal and external web content pages in collaboration with the UX team for diverse portfolios across the Nedbank Group of digital properties. The Web Designer can contribute to the User Experience of the Customer Journey by producing compelling designs that tell great stories as well as generating innovative ideas that move the organisation forward – driving our commercialisation efforts.
Responsibilities
Content Delivery
- Maintenance of an editorial schedule.
- Edit and update content on digital platforms.
- Research, ideate and deliver on campaign best practice using UX and UI principles.
- Audit and maintenance of all content across all digital platforms.
- Optimise the performance of content across digital platforms.
- Improve and optimisation of content creation processes and workflows for the organisation.
- Stay abreast of latest UX and UI trends.
- Provide input into the UX of the organisation’s online properties.
- Design and develop engaging and responsive content pages.
- Understand Divisional/Business Unit objectives to ensure relevant implementation of plans.
- Provide input on content pages across the digital platforms.
Operational Delivery
- Ensure that digital content is maintained and updated in line with the optimisation findings and best practice.
- Contribute to the monthly management reports on the performance of all digital channels.
- Collaborating with the back-end developers to ensure optimal performance across digital platforms.
Reporting
- Ongoing evaluation of content and recommend technical fixes across digital platforms.
- Contribute to the overall platform performance reports.
Stakeholder management
- Collaborate with internal and external stakeholders to deliver an optimal experience across all digital platforms.
- Liaise with various businesses across the organisation regarding content production requirements.
Essential Qualifications – NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Marketing, Communication and Research
Minimum Experience Level
- 3 – 6 years
Technical / Professional Knowledge
- Basic HTML/CSS skills
- Java script/PHP skills
- Basic SEO skills
- Server management (C+)
- Design Applications
- CMS knowledge
- Digital marketing channels (web, social, mobile, media, etc.) and digital content Digital marketing channels (web, social, mobile, media, etc.) and digital content
- Asset management
- General Communication Skills
- Agile Way of Working
- Project/ Process Improvement Project/ Process Improvement
- Analytical Thinking
- Problem solving skills
- Conceptual & Strategic Thinking
- Platform Technologies: Adobe Stack; Google Analytics; Google search console; Datorama; Power Platform Technologies: Adobe Stack; Google Analytics; Google search console; Datorama; Power BI
- Leadership and Management Skills Leadership and Management Skills
- Attention to detail
MORE OPPORTUNITIES:
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Behavioural Competencies
- Building Partnerships
- Customer Focus
- Influencing Decisions
- Driving Execution Driving Execution
- Innovation
- Conflict Resolving
Senior Financial Manager
Purpose: To direct; add value and enable business decisions through effective consolidated financial analysis; reporting and controls across a range of business functions or companies; in line with Nedbank business strategy.
Responsibilities
- Provide meaningful recommendations, explanations and highlights of concerns or anomalies by analysing and interrogating financial information.
- Ensure accurate and timeous budgets are submitted and reviewed by ensuring that they align with key economic indicators and group strategic initiatives.
- Ensure accurate financial results by reviewing reconciliations and following up on unreconciled items.
- Compile Financial statements by complying with IFRS and relevant regulatory frameworks.
- Comply with relevant legislation by reviewing and submitting statutory returns timeously.
- Consolidate financial reports and make value added recommendations by using information from various sources.
- Understand and meet stakeholders requirements through ongoing engagement.
- Assist in the achievement of group collaboration initiatives by identifying opportunities to create beneficial partnerships and synergies.
- Ensure relevant, best practice analysis and reporting by providing ongoing guidance and coaching to the team.
- Meet deadlines and targets through prioritising effectively, planning and communicating.
- Maintain high standards of analysis and reporting within defined timeframes by planning, organising and monitoring workflow.
- Contribute to intellectual capital development by providing continuous motivation, mentoring, coaching and on the job skills training.
- Achieve business objectives within a specific timeframes by scheduling and coordinating activities and identifying appropriate resources to perform these activities.
- Manage defined risks in the finance function and risk categories at targeted levels by adhering to internal and external guidelines/policies/ procedures/business rules/ compliance and governance requirements.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders’ businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Minimum Experience Level
- 5 years in financial management preferably in the financial services industry and 2 years managing others.
Essential Qualifications – NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Chartered Accountant
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Remuneration policies and principles
- Research methodology
Application
To apply, visit Nedbank recruitment portal.
Note: Late applications will not be considered.
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