Nedbank Vacancies (August 2024): Open Jobs/ Application

Nedbank Vacancies (August 2024): Open Jobs/ Application

Deadline: 22 August 2024

Location: South Africa

Nedbank Vacancies

Nedbank is recruiting and accepting applications for the following vacancies:

Sales Consultant

Purpose: To market, sell, and cross-sell Nedbank products, In-Branch, to meet the needs of Retail Business Banking (RBB) clients; to retain and grow client base; to achieve and meet business objectives through identifying and fulfilling client financial needs and to provide consistent excellent client service.

Responsibilities

• Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following business unit sales strategy.
• Finalise client transactions by ensuring client signature for final product accepted.
• Improve performance based on management guidance and feedback.
• Obtain referrals from existing clients and in branch staff through collaboration.
• Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
• Assist and collaborate with segment colleagues (i.e. Relationship- and Business Banking) with activations to ensure new business opportunities are fulfilled.
• Build relationships with clients and stakeholders through regular contact and by being available and getting to know them (i.e. I know you strategy).
• Resolve client queries by following business procedure and keeping client informed.
• Educate clients on the product offering by presenting them with the relevant information.
• Maintain client relationships through world class service standards by listening and attending to client needs, keeping them in the loop and making things happen for them.
• Develop effective partnerships with clients by listening to client needs, asking questions and demonstrating an understanding of the client’s business & industry.
• Address client needs by identifying effective financial solutions, using product knowledge, providing the client with proactive solutions.
• Act as client’s banking partner by taking responsibility for providing regular feedback.
• Ensure retention of clients full banking relationship through client service and client contact.
• Plan and implement effective prospecting activities by identifying and responding to business opportunities.
• Meet requirements of product applications by providing all required documentation.
• Ensure all client details are correct by capturing details correctly at application stage.
• Schedule work according to action plan from manager in order to meet business objectives.
• Complete verification procedure for all applications by following business unit requirements.
• Enable managerial sales consolidation by reporting daily sales statistics.
• Improve the quality of work by using the managerial recommendations.
• Ensure effective administration and controls in branch portfolio by checking securities and complying with FICA & FAIS requirements.
• Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
• Ensure technical, company standards and practices are met by vetting the accuracy and quality of applications and security documentation within sales  portfolio.
• Deliver agreed results through input to client financial analysis, making recommendations to credit, monitoring that security documentation are completed and returned to admin team and by confirming Bank queries and Bank Codes.
• Support the achievement of the  business strategy, objectives and values.
• Stay abreast of developments in field of expertise.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes, models and systems though agile thinking.  

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Sales or Marketing Certificate or Bcomm Marketing or Commerce

Minimum Experience Level

• Must have 3 year Retail Banking experience of which 1-2 years experience at Sales Consultant level.
• Must have exposure to Small Business Services clients.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business principles
• Business terms and definitions
• Governance, Risk and Controls
• Microsoft Office
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Leveraging a Winning Sales Strategy
• Advancing Sales Discussions
• Building Trusting Relationships
• Targeting Sales Opportunities
• Qualifying Sales
• Building Networks
• Driving for results
• Sustaining Customer Satisfaction

Client Advisor

Purpose: Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.

Responsibilities

Client Engagement:

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
• Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank’s product strategy, policy, and procedure.
• Act with a client first mindset in all client engagements.

Nedbank Goals:

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
• Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank’s strategy of being financial experts who do good.
• Covert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance:

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
• Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
• Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.

Essential Qualifications – NQF Level

• Diploma

Preferred Qualification

FAIS Approved Qualification

Minimum Experience Level

• Must have 1 – 2 years Retail/Banking Client Service, Sales, Relationship experience

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

MORE OPPORTUNITIES:

• Administrative Officer vacancy at University of Johannesburg
• Cash Centre Teller vacancy at G4S
• Shiluvah Internships (Stipend of R6000 per month)

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organizing
• Adaptability
• Applied Learning

Software Developer

Purpose: To realise the detailed design through programming and configuration and provide guidance and mentoring to other software developers.

Critical Responsibilities

• Work across the different squads within the Client Journey on innovation and BAU initiatives.
• Design, develop, and maintain APIs using .NET technologies.
• Collaborate with cross-functional teams to define API requirements and specifications.
• Implement RESTful and SOAP-based APIs.
• Work with JSON and XML data formats.
• Develop and maintain API documentation.
• Optimize API performance and security.
• Troubleshoot/debugging and resolve API-related issues.

Responsibilities Continued

• Produce working quality software that meets the design
• Develop critical and complex technical components in area of accountability
• Deliver system component designs that are robust and fault tolerant for large complex systems
• Ensure system component designs are supportable , maintainable and re-usable
• Deliver software that is observable and scalable
• Conduct estimate of work effort
• Trouble shoot and problem solve of software issues and provide guidance to other team members
• Produce documentation as per organisational standards
• Continuous improvement of software
• Provide Maintenance and support of software in environments of accountability
• Develop unit and system test cases and conduct unit and system testing
• Create deployment artefacts and stores in source control library
• Manage the deployment package and the execution thereof
• Optimise the tool change in collaboration with  the Biz/ Dev / Ops Engineer
• Update and control the asset knowledge base 
• Ensure integration of own work with other individuals and in team
• Collaborate with designers, product owners and engineering leads to refine the solution
• Contribute into the decomposition of the system solution into component parts for development
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Provide mentoring for  multiple software developers

Essential Qualifications – NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

Bachelor’s degree / Diploma in Computer Science or related field

Minimum Experience Level

• 3 to 5 years of experience in API design and development.
• Proficiency in .NET framework (C# or VB.NET) and ASP.NET MVC.
• Strong understanding of JSON and XML.
• Familiarity with SOAP-based services.
• Experience with version control systems (e.g., Git).
• Knowledge of software development best practices and design patterns.
• Excellent problem-solving skills and attention to detail.
• Effective communication and collaboration abilities.

Technical / Professional Knowledge

• IT Data structures
• Application systems
• Agile Development
• System Development Life cycle(SDLC)

Behavioural Competencies

• Managing Work
• Collaborating
• Quality Orientation
• Applied Learning
• Initiating Action
• Technical/Professional Knowledge and Skills

Application

To apply, visit Nedbank recruitment portal.

Note: Late applications will not be considered.

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