Old Mutual Call Centre Trainee Programme 2024 / 2025
Deadline: 09 September 2024
Location: Cape Town, South Africa
Old Mutual Call Centre Trainee
This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Hours of Work
- Mondays to Thursdays: 16h00 – 19h30
- Fridays: from 15h00
- Saturdays: 09h00 – 13h00
Skills
- Customer Service, Inbound Calls, Outbound Calls
MORE OPPORTUNITIES:
- SGS Safety Internships 2024 / 2025
- SACAA Trainee Programme 2024 / 2025
- Youth Employment Services programme at Anova
Education
- Matriculation Certificate (Matric) (Required)
How to apply
To apply, visit Old Mutual recruitment portal.
The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.
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