Pepkor IT Service Desk Operator Internships 2024 / 2025

Pepkor IT Service Desk Operator Internships 2024 / 2025

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Pepkor IT Service Desk Operator Internships 2024 / 2025

Deadline: 17 September 2024

Location: Bellville, Cape Town

Pepkor IT Service Desk Operator Internships

Pepkor IT is seeking a dynamic candidate to join their Service Desk Operator team and gain valuable experience in the field of IT support. To be able to assist staff and provide basic application assistance of software and/or hardware support to remote stores. Support includes ensuring the ongoing usability of software/hardware in stores, high standards of customer services support to functional needs and the management of data integrity at stores.

Responsibilities:

  • Provide first-level telephonic support to end-users via phone, email, or in-person relating to hardware and software issues.
  • Log all calls on the call tracking system.
  • Escalate complex technical issues to the appropriate IT personnel and follow up on issue resolution
  • Offer excellent customer service by addressing end-users’ inquiries and concerns in a professional and friendly manner
  • Ensure all calls remain within the SLA of the company.
  • Escalating unresolved issues to Tier II groups.
  • Continually upskill own knowledge of support products and solutions.

Qualifications and Experience:

  • Matric
  • A relevant diploma or degree in Information Technology or a related field is required.
  • Strong interest in information technology and a desire to learn and grow in the field.
  • 1 year experience in troubleshooting software issues is advantageous.
  • Basic knowledge of computer hardware, software, and operating systems.
  • Troubleshooting hardware components and software incidents via the phone is advantageous.
  • Retail environment experience advantageous.

MORE OPPORTUNITIES:

Competencies:

  • Must have good communication skills with the ability to communicate at all levels.
  • Must be able to work within a team and have excellent customer service experience.
  • A customer-centric approach and a willingness to assist end-users effectively.
  • Punctuality and a strong work ethic
  • Team player with a willingness to learn from experienced IT professionals.
  • Able to start immediately

How to apply

If you are interested in the above position and meet the requirements as indicated above, please submit your CV to vacancies@pepkorit.com REF: Service Desk and Name. Pepkor IT is committed to equal opportunity and encourages diversity, welcoming applications from all backgrounds, including candidates with disabilities.

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