Service Consultant vacancies at FNB

Service Consultant vacancies at FNB

Deadline; 31 October 2024

Location: South Africa

Service Consultant vacancies at FNB

FNB is recruiting and accepting applications for Service Consultant vacancies.

Role purpose: To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer’s expectations.

Are you someone who can:

• Drive significant growth and profitability in the context of cost management.
• Deliver exceptional service that exceeds customer and stakeholder’ expectations through proactive, innovative and appropriate solutions. Manage SLA’s with internal and external service providers.
• Engage with the customers in a professional way as specified in the service standards. Ensure customers needs and expectations are understood. Process the customers’ requests in an efficient and effective way.
• Resolve all customer queries efficiently, and within agreed timelines.
• Build and maintain relationships with internal and external parties to support the business strategy
• Maintenance of expert knowledge on product including pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request.
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence business activities with the specific aim to increase sales and service efficiencies.
• Manage own development to increase own competencies

You will be an ideal candidate if you:

• Must have Grade 12 
• Certificate (NQF level 5) will add as an advantage
• Must have Client Experience and Value Management experience.

MORE OPPORTUNITIES:

• Client Care Agent vacancy at Capitec Bank
• Finance and Admin Clerk vacancy at PPC Cement
• HWSETA Internship (Stipend of R5000 per month)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment
• the person must be resilient and level headed in a challenging environment

Application

To apply, visit FNB careers portal.

Apply now if you are interested in taking the next step.

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