Service Desk Agent vacancies at SITA

Service Desk Agent vacancies at SITA

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Service Desk Agent vacancies at SITA

Deadline: 30 October 2024

Location: Centurion, South Africa

Service Desk Agent vacancies at SITA

SITA is recruiting and accepting applications for Service Desk Agent vacancies.

  • REFERENCE NR : VAC00860/25 & VAC00862/25
  • SALARY : R 220 972 – R 331 457
  • POSITION STATUS : 12 months Fixed Term contract (Internal/External)

Purpose: To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.

Key Responsibility Areas

  • Availability;
  • Answer inbound calls;
  • Quality of calls;
  • Logged calls on ARS and/or ITSM;
  • First call resolution rate;
  • First Line Support;
  • Post call Survey;
  • Cut Calls.

MORE OPPORTUNITIES:

Qualifications and Experience

  • Minimum: Matric (Grade 12) A+ or N+.
  • Experience: 6 months IT Service Desk/12 months Admin.

Technical Competencies Description

Knowledge of:

  • Telephony system
  • Customer management services
  • Operating Systems/Applications (ARS)/ITSM
  • Policy, process and standards
  • Operational business rules and processes

How to apply

To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;

  • Register using your ID and personal information;
  • Use received one-time pin to complete the registration;
  • Log in using your username and password;
  • Click on “Employment & Labour;
  • Click on “Recruitment Citizen” to create profile, update profile, browse and apply for jobs.

Careers Office is on Social media platforms for more updates, follow our WhatsApp channel.

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