Standard Bank recruitment (September 2024): Open Jobs/ Application
Deadline: Ongoing / Not specified
Location: South Africa
Standard Bank recruitment
Standard Bank is recruiting and accepting applications for the following positions:
Customer Liaison Officer
Description: To provide a branch reception function by identifying the customer’s needs, recording, monitoring and allocating the customer to the appropriate area for assistance whilst maintaining a high level of integrity and ethical standards.
Minimum Qualifications
- National Certificate (NQF5 FAIS recognised qualifications)
Experience
- 1-2 years branch banking experience with exposire to enquiries
Additional Information
Behavioural Competencies
- Meeting Timescales
- Completing Tasks
- Showing Composure
- Articulating Information
- Team Working
Technical Competencies
- Banking Process and Procedures
- Product Knowledge
- Customer Reception and Channelling
- Client Servicing
Facilitator
Description: To support a positive workforce experience for Group Centre of Expertise/designated business units/corporate functions/geographies, by facilitating learning programmes to address requirements. Partner with stakeholders to understand learner needs & deliver data-driven insights, pertinent to the CoE, for decision making. Interpret current requirements & shifts in Centre of Expertise practice, implementing end to-end, standard learning solutions, prioritising & ensuring alignment of CoE initiatives whilst addressing needs.
Minimum qualifications
- Must have a minimum NQF6 qualification in Human Resources Management / Behavioural Science / Social Science/ Business.
- Facilitation, Assessor and Moderator certifications.
Experience required
- Minimum 5 -7 years experience in Learning.
- Demonstrated experience working with SETA’s.
- Track record of successfully implementing integrated, effective People & Culture solutions, specifically in Learning in support of business specific objectives & driving for a sustainable performance in the businesses.
Behavioural Competencies
- Articulating Information
- Establishing Rapport
- Team Working
- Taking Action
- Embracing Change
Technical Competencies
- Solution Delivery
- Learning Facilitation
- Learning Evaluation
- Teaming
- Workforce Insights
Communications Manager
Description: To plan, develop and implement communication across multiple marketing channels both internally and externally, in-line with both the broader Group and the Standard Bank Offshore Group vision and strategy.
Minimum Qualifications
- Bachelor’s degree in Communications, Public Relations, Journalism, Marketing or Business Administration or a recognised qualification such as CIM Diploma
- Excellent writing, editing, proofreading and verbal communication skills
- Strong technical expertise and experience of working with SharePoint intranets
- Experienced working with marketing tools including email, CRM, and marketing automation platforms.
- Salesforce experience (certified email specialist) is desirable
- A sound knowledge of HTML coding is desirable
- Proficient user of Microsoft Office 365 Suite
Experience Required
- 5+ years’ experience in Marketing, Communications, Copywriting, PR, or a similar field
- Communications experience within the Finance sector preferrable
- Strong stakeholder management capability and the confidence to navigate issues quickly and effectively
- Experience in copywriting or creating content to support a strategy/narrative, including strong storytelling skills
- Experience of working for global organisations
- Ability to confidently work both independently and as part of a team
- Experience of working with external agencies
- Excellent organisational skills
- Salesforce marketing cloud skill and experience
Key responsibilities:
- Collaboratively work with the CEO, Executives and Senior Leaders to deliver vision, values, strategy, objectives, and business performance messaging across all internal (employee) channels and manage engagement
- Improving the Banks client engagement and client experience through considered external communications plans
- Work closely with P&C to drive employee engagement, attract talent and raise brand awareness through considered marketing initiatives
- Own, manage and moderate all communication channels; sense-check, measure engagement and revise content
- Collate content, organise, and drive monthly internal ‘Townhall’ presentations across the Offshore Group with the CEO and OLC members speaking on a rotational schedule
- Manage and control crisis plans/communication for Standard Bank Offshore Group both externally and internally
- Manage on-going campaigns/communications – i.e. interim/year-end annual results and the yearly employee engagement survey
- Support and deliver various SI (Social Impact) campaigns, initiatives, and PR to support the Bank’s reputation, visibility and contribution to society
- Drive and manage brand and naming convention changes to include updating collateral
- Consider the importance of personalised communication by measuring and reporting results to benchmark learnings and implement successes
- Work with and manage third party agencies to deliver internal and customer-focused assets (e.g. reports, videos, infographics and design assets)
- Carry out market and competitor research to understand trends and customer preferences
MORE OPPORTUNITIES:
- Postbank Vacancies (Recruitment 2024)
- AVBOB recruitment 2024: Open Jobs/ Application
- ASSMANG Internship Programme 2024 / 2025
Behavioral Competencies:
- Adopting Practical Approaches
- Convincing People
- Developing Strategies
- Embracing Change
- Empowering Individuals
Technical Competencies:
- Brand Management
- Managing Promotional Items
- Merchandising and Shopper Marketing
- Operational Planning
- Research & Information Gathering
Application
To apply, visit Standard Bank careers portal.
Should you not hear from the Standard Bank human resources department, please consider your application as unsuccessful.
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