Withdrawal Claims Administrator vacancy at Liberty

Withdrawal Claims Administrator vacancy at Liberty

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Withdrawal Claims Administrator vacancy at Liberty

Deadline: Ongoing / Not specified

Location: Johannesburg, South Africa

Withdrawal Claims Administrator vacancy at Liberty

Liberty is recruiting and accepting applications for Withdrawal Claims Administrator vacancy.

Purpose: To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

  • 1 – 2 years experience in a similar environment

Minimum Qualifications

  • Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

Outputs

Process

  • Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
  • Process and pay all new and adjustments to area specific claims accurately and timely, ensuring claimants needs are met within authority levels.
  • Reconcile specific individual claim histories, resolving queries timeously and accurately.
  • Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
  • Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
  • Collates, records and examines information to make claim settlement determinations and approves or denies payment in line with set standards.
  • Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
  • Proactively identify problems, apply known solutions and escalate more difficult problems.
  • Plan for task execution and adjust priorities against an established plan.

Customer

  • Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
  • Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.

MORE OPPORTUNITIES:

Finance

  • Adhere to specified standards, policies and procedures to prevent potential losses/wastage.

Learning and Growth

  • Contribute positively to own area-specific knowledge improvement.

Governance

  • Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.

Technical Competencies

  • Query resolution
  • Administration
  • Claims knowledge
  • Customer Relationship Management

Behavioural Competencies

  • Organisation and Attention to Detail
  • Interpersonal Effectiveness
  • Problem Solving and Analysis
  • Teamwork and Cooperation
  • Customer service orientation
  • Communicating with Impact
  • Customer Orientation

How to apply

To apply, visit Liberty recruitment portal.

Administrator: Withdrawal Claims (Temp)

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