City of Johannesburg Call Centre Internship (Stipend of R9 531,54 pm)

City of Johannesburg Call Centre Internship (Stipend of R9 531,54 pm)

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City of Johannesburg Call Centre Internship (Stipend of R9 531,54 pm)

Deadline: 24 October 2024

Location: Braamfontein, South Africa

City of Johannesburg Call Centre Internship

The City of Johannesburg (CoJ), Group Finance Department has the following Internship opportunity available for a period NOT exceeding eighteen 18 months.

  • Department: Group Finance
  • Branch: Revenue Shared Services Centre
  • Designation: Internship: Revenue Call Centre, Customer Services Centre, Billing and Credit Control

Remuneration:

  • Qualification completed with min 360 credits: R9 531,54 pm
  • Enrolled as a student: R3 500,00 pm

Minimum Requirements:

  • Grade 12 (NQF level 4) plus a relevant tertiary qualification at NQF level 6 or student enrolled towards at NQF level 6 qualification.
  • Only City of Joburg residents will be considered.

MORE OPPORTUNITIES:

Key Learning Areas:

  • To apply set standard operational procedures in logging of all revenue accounts related queries related to all services officers by the City of Joburg for further processing by the relevant back-end department while queries relating to first time resolution are logged and resolved immediately;
  • Perform specific sequences associated with maintaining electronically based information/data/records.
  • To subscribe to the Performance management Policy within the City of Joburg Municipality;
  • To maintain strong customer and working relation with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
  • To efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City’s policies and procedures;

Leading Competencies:

  • Computer Literacy- (Microsoft Office Applications);
  • Problem solving skills;
  • Good Time management;
  • Excellent listening and communication skills (verbal and written);
  • Excellent Interpersonal skills;

Core Learning Competencies:

  • Basic knowledge of billing concepts and functions;
  • Knowledge Retention and recall;
  • Capability to handle pressure;
  • Ability to interpret mathematical information;
  • Attention to detail and accuracy;

Application

To apply, visit City of Johannesburg careers portal.

Please take note that only online applications will be considered.

DOWNLOAD CALL CENTRE INTERNSHIP AFVERT HERE

Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they must accept that their application was unsuccessful.

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