Volvo Action Service Internship 2025
Deadline: 30 April 2025
Location: Johannesburg, South Africa
Volvo Action Service Internship
Volvo is currently accepting applications for Action Service Internship 2025.
The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repairing dealer and market.
Reporting: This position reports to Customer Support Manager.
Objectives:
- To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures.
- To assure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift.
- To secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines, answer questions of customers and dealers regarding these topics.
- To escalate cases according to the escalation process.
- To use the acquired technical understanding to communicate with all parties in a correct and clear way.
- To participate actively in continuous improvement activities.
- To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies.
- To take an active participation within the departmental team meetings (daily, monthly and Info sessions).
- To be responsible for understanding the operational, strategies, objectives and KPI’s for the VAS breakdown operation.
MORE OPPORTUNITIES:
Key Competencies
- Computer literate, MS Office (Word, Excel, PowerPoint).
- Good command of English language.
- Strong organizational and time management skills.
- Team player.
- Service orientation.
- Critical Thinking.
- Ability to work on your own Initiative.
- Excellent verbal and written communication skills.
- Willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’.
- Proven ability to solve problems.
- Team player with an ability to communicate with people at all levels across the business.
Qualification & Job Experience:
- Experience in customer and personal service will be advantageous.
- Clerical experience.
- Call Centre experience will be advantageous.
- Matriculation certificate.
- Tertiary qualification or currently pursuing one.
How to apply
To apply, visit Volvo careers portal.
Application Closing Date: 30 April 2025.
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