Customer Operations Support vacancy at SITA

Customer Operations Support vacancy at SITA

Deadline: 27 November 2024

Location: Erasmuskloof, South Africa

Customer Operations Support vacancy at SITA

The State Information Technology Agency (SITA) is recruiting and accepting applications for Customer Operations Support vacancy.

Purpose: To provide advanced support to the customer relations management by preparing statistical reports, handling request and provide project coordination function.

Key Responsibility Areas

• Manage and handle queries of team members in relation to ERP (HR, OTL, I expense, project, Tele sales, Teleservices, Order Management, etc).
• Provide financial Administration to the department (Budget).
• Provide general administrative support to the department and ensure adherence to the organisation quality standards
• Arrange work sessions and staff meetings with employees and coordinate all logistical arrangements for the sub department
• Provide project administration to ensure effective and efficient CRM projects administration
• Provide on the job training to users on Oracle modules to ensure consistency in invoicing.

Qualifications and Experience

• Required Qualification: 3-year Diploma / Degree in office administration/a relevant discipline / NQF level 6.
• Experience: 3-4 years working experience within the administrative support role to a senior manager or executive in general office or business practices or procedures.

Knowledge of:

• Customer Service Management
• Government Information Management
• Processes and procedure development and implementation
• Understanding of Service Operations aligned to ITIL
• Understanding service/process performance evaluation, monitoring and reporting
• Fair understanding and practice of Project Management
• Fair understanding of ICT industry and IT Architecture and components
• Knowledge of Sales administration
• Knowledge and understanding of business processes
• Knowledge of SITA business and SITA clients
• Knowledge IT industry business
• Understanding of SLA and contracts

MORE OPPORTUNITIES:

• Quality Inspector vacancy at BMW Group
• Personal Assistant vacancy at Momentum Metropolitan
• AgriSETA ICT Internships (24 months Contract)

Technical competencies:

• Customer Relationship Management; General Administration; and IT Service Management

Interpersonal/behavioural competencies:

• Active listening
• Attention to Detail
• Analytical thinking
• Disciplined and Resilience
• Persuasive, Flexibility, Professionalism and Presentable
• Emotional Intelligence, Research and Information Gathering
• Investigative skills
• Verbal and Written Communication
• Business Acumen and being Proactive

How to apply

To apply, visit e-Government Portal and select Employment & Labour.

Correspondence will be limited to short-listed candidates only.

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